[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"schema-global-basic:en-US":3,"protocol-sla":209},{"@graph":4,"@context":208},[5,102,172],{"@id":6,"url":7,"logo":8,"name":11,"@type":12,"brand":13,"sameAs":15,"slogan":18,"address":19,"audience":23,"areaServed":29,"knowsAbout":49,"makesOffer":69,"description":82,"serviceType":83,"contactPoint":84,"foundingDate":95,"alternateName":96,"hasCredential":97},"https://www.esign.ai/#org","https://www.esign.ai/",{"url":9,"@type":10},"https://www.esign.ai/cn/logo_black.svg","ImageObject","eSign.AI","Organization",{"name":11,"@type":14},"Brand",[16,17],"https://www.linkedin.com/company/esignai","https://www.youtube.com/@eSignAI","AI-powered contract execution and compliance platform for global business",{"@type":20,"addressCountry":21,"addressLocality":22},"PostalAddress","HK","Hong Kong",{"@type":24,"audienceType":25},"Audience",[26,27,28],"Business","Enterprise","SMB",[30,32,34,36,38,40,42,44,47],{"name":22,"@type":31},"Country",{"name":33,"@type":31},"Singapore",{"name":35,"@type":31},"Malaysia",{"name":37,"@type":31},"Indonesia",{"name":39,"@type":31},"Vietnam",{"name":41,"@type":31},"Philippines",{"name":43,"@type":31},"China",{"name":45,"@type":46},"Asia-Pacific","Place",{"name":48,"@type":46},"Global",[50,51,52,53,54,55,56,57,58,59,60,61,62,63,64,65,66,67,68],"AI Contract Execution","Electronic Signature","Digital Contract Management","Workflow Automation","eIDAS Regulation (EU)","ESIGN Act (US)","UETA (US)","China Electronic Signature Law","Hong Kong Electronic Transactions Ordinance","Singapore Electronic Transactions Act","Malaysia Digital Signature Act","Indonesia ITE Law","Vietnam Law on E-Transactions","Philippines Electronic Commerce Act","GDPR","Cross-border Data Compliance","Data Security and Encryption","Enterprise eSignature Solutions","APAC eSignature Laws",{"url":70,"name":71,"@type":72,"itemListElement":73},"https://www.esign.ai/pricing","Pricing Plans","OfferCatalog",[74,79],{"name":75,"@type":76,"price":77,"priceCurrency":78},"Essential Plan","Offer","199","USD",{"name":80,"@type":76,"price":81,"priceCurrency":78},"Professional Plan","Contact Sales","eSign.AI is an AI-powered contract execution platform that automates document workflows, ensures global compliance, and delivers legally binding e-signatures across 180+ countries.",[50,51,52,53],[85],{"@type":86,"email":87,"telephone":88,"areaServed":48,"contactType":89,"availableLanguage":90},"ContactPoint","sales@esign.ai","+852-46749867","customer support",[91,92,93,94],"en","zh-CN","zh-HK","zh-TW","2016","eSignGlobal",{"url":98,"name":99,"@type":100,"description":101},"https://www.esign.ai/eSignature-Legality","AI Contract Legality & Compliance Guide","CreativeWork","eSign.AI uses AI to ensure contract execution complies with ESIGN Act, UETA, eIDAS, China Electronic Signature Law, and APAC cross-border regulations.",{"@id":103,"url":104,"name":105,"@type":106,"hasPart":107,"publisher":156,"inLanguage":157,"description":166,"alternateName":167,"potentialAction":168,"mainEntityOfPage":7},"https://www.esign.ai/#website","https://www.esign.ai","eSign.AI Official Website","WebSite",[108,114,120,125,128,132,136,141,146,151],{"@id":109,"url":110,"name":111,"@type":112,"description":113},"https://www.esign.ai/customer-story#list","https://www.esign.ai/customer-story","Customer Stories","WebPage","See how enterprises use AI contract execution to accelerate digital signing and improve compliance across finance, manufacturing and technology.",{"@id":115,"url":116,"name":117,"@type":112,"isPartOf":118,"description":119},"https://www.esign.ai/integrations#overview","https://www.esign.ai/integrations","Integrations",{"@id":103},"Connect eSign.AI with Salesforce, Google Drive, Microsoft 365 and more to automate contract workflows with AI.",{"@id":121,"url":122,"name":123,"@type":112,"description":124},"https://www.esign.ai/features#overview","https://www.esign.ai/features","Features","Discover AI-powered contract execution, identity verification, workflow automation, templates and API.",{"@id":126,"url":70,"name":71,"@type":112,"description":127},"https://www.esign.ai/pricing#catalog","Compare eSign.AI pricing plans for teams and enterprises, and find the right AI contract execution package.",{"@id":129,"url":98,"name":130,"@type":112,"description":131},"https://www.esign.ai/eSignature-Legality#guide","Legality & Compliance","Review AI-driven compliance guides for e-signatures across regions (eIDAS, ESIGN, UETA, China, APAC).",{"@id":133,"url":134,"name":81,"@type":112,"description":135},"https://www.esign.ai/contact-sales#contact","https://www.esign.ai/contact-sales","Contact the eSign.AI team to discuss enterprise AI contract execution requirements.",{"@id":137,"url":138,"name":139,"@type":112,"description":140},"https://www.esign.ai/developers#overview","https://www.esign.ai/developers","Developers & API","Access developer documentation, SDKs and API references to integrate AI contract execution into your apps.",{"@id":142,"url":143,"name":144,"@type":112,"description":145},"https://www.esign.ai/resources#hub","https://www.esign.ai/resources","Resources Center","Browse product guides, case studies, whitepapers and best practices for AI contract execution.",{"@id":147,"url":148,"name":149,"@type":112,"description":150},"https://www.esign.ai/news#center","https://www.esign.ai/news","News & Press","Read the latest announcements, product updates and media coverage from eSign.AI.",{"@id":152,"url":153,"name":154,"@type":112,"description":155},"https://www.esign.ai/blog#hub","https://www.esign.ai/blog","Blog","Insights and articles on AI contract execution, compliance, and workflow automation.",{"@id":6},[91,92,158,159,160,161,162,163,164,165],"zh-Hant","id-ID","vi-VN","ja-JP","ko-KR","es-MX","fr-FR","ru-RU","Official site of eSign.AI — AI-powered contract execution platform providing secure, compliant, and legally recognized e-signatures for global enterprises.","eSign.AI AI Contract Execution Platform",{"@type":169,"target":170,"query-input":171},"SearchAction","https://www.esign.ai/search?q={query}","required name=query",{"@id":173,"name":174,"@type":175,"itemListElement":176},"https://www.esign.ai/#pages","Primary Site Sections","ItemList",[177,181,184,187,190,193,196,199,202,205],{"item":178,"@type":179,"position":180},{"@id":109},"ListItem",1,{"item":182,"@type":179,"position":183},{"@id":115},2,{"item":185,"@type":179,"position":186},{"@id":121},3,{"item":188,"@type":179,"position":189},{"@id":126},4,{"item":191,"@type":179,"position":192},{"@id":129},5,{"item":194,"@type":179,"position":195},{"@id":133},6,{"item":197,"@type":179,"position":198},{"@id":137},7,{"item":200,"@type":179,"position":201},{"@id":142},8,{"item":203,"@type":179,"position":204},{"@id":147},9,{"item":206,"@type":179,"position":207},{"@id":152},10,"https://schema.org",{"content":210,"title":211,"publishedAt":212},"\u003Cp>\u003Cspan lang=\"EN-US\">\u003Cstrong>eSignGlobal Platform Service Level Agreement\u003C/strong> (Service Level Agreement, referred to as \"SLA\") stipulates the service availability metrics and compensation schemes for the eSignGlobal platform services provided by YiQianBao (Hong Kong) Limited to users. This agreement does not apply to users who have not purchased relevant products and services on the eSignGlobal platform.\u003C/span>\u003C/p>\u003Cp>\u003Cspan lang=\"EN-US\">\u003Cstrong>1. Definitions\u003C/strong>\u003C/span>\u003C/p>\u003Cp>\u003Cspan style=\"font-family:DengXian;font-size:10.5pt;\">\u003Cspan lang=\"EN-US\">\u003Cstrong>1.1 eSignGlobal Services\u003C/strong>\u003C/span>\u003C/span>\u003Cbr>\u003Cspan style=\"font-family:DengXian;font-size:10.5pt;\">\u003Cspan lang=\"EN-US\">The eSignGlobal platform provides users with Web/API-based electronic signature services. Users can quickly register for an account using their email address and email verification code via the Web. For Hong Kong users, additional support is provided for using the iAM Smart app to scan a QR code for identity authentication and authorized login to the eSignGlobal platform to initiate contract signing. Technical personnel from the user side can also independently interface with the eSignGlobal platform through API to integrate electronic signature functionality into the user's business system, initiate or obtain required process information, and achieve business management-electronic signing integration.\u003C/span>\u003C/span>\u003C/p>\u003Cp>\u003Cspan lang=\"EN-US\">\u003Cstrong>1.2 Service Unavailability\u003C/strong>\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">Interface request failure rate unavailability refers to the situation where the interface request failure rate of the eSignGlobal platform service exceeds 10% within a unit of time (with each minute as a statistical granularity), which is deemed as service unavailability for that unit of time. A failed request unavailability is counted as service unavailability time only if the eSignGlobal platform service remains unavailable for 5 consecutive minutes or longer; if it is less than 5 consecutive minutes, it is not counted as service unavailability time.\u003C/span>\u003C/p>\u003Cp>\u003Cspan lang=\"EN-US\">\u003Cstrong>1.3 Minute-by-Minute Interface Request Failure Rate\u003C/strong>\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">The minute-by-minute interface request failure rate refers to the proportion of failed requests returned by the eSignGlobal platform to the total number of user requests within a unit of time (1 minute).\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">Minute-by-Minute Interface Request Failure Rate = (Number of Failed Interface Requests per Minute / Total Number of Interface Requests per Minute) * 100%\u003C/span>\u003C/p>\u003Cp>\u003Cspan lang=\"EN-US\">\u003Cstrong>1.4 Failed Request\u003C/strong>\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">(1) It refers to a request for which the error code returned by the eSignGlobal platform is an internal server error code, including 5XX error codes; however, it does not include requests that trigger rate limiting or failures due to planned scaling, upgrades, maintenance, or shutdowns of the eSignGlobal platform.\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">(2) User requests refer to requests sent by users and received by the eSignGlobal platform server, excluding requests that are unauthenticated, fail authentication, or are in a service suspension state due to unpaid bills.\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">(3) Requests made to the eSignGlobal platform by users due to hacker attacks, or requests executed asynchronously at the backend due to configured cross-regional replication or lifecycle rules, are not considered valid requests or failed requests.\u003C/span>\u003C/p>\u003Cp>\u003Cspan lang=\"EN-US\">\u003Cstrong>1.5 Service Availability\u003C/strong>\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">Service Availability = (1 - Service Unavailability Duration / Total Service Duration within the Month) x 100%\u003C/span>\u003C/p>\u003Cp>\u003Cspan lang=\"EN-US\">\u003Cstrong>1.6 Service Unavailability Duration\u003C/strong>\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">Service Unavailability Duration: The sum of the minutes that the eSignGlobal platform service is unavailable within a service month. If both error rate unavailability and failed request unavailability occur at the same time, only one unavailability duration is counted.\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">Assuming the current month has 30 days, the available service duration for the eSignGlobal platform for users should be 30 days x 24 hours x 60 minutes x 99.9% = 43,156.8 minutes, allowing for 43,200 - 43,156.8 = 43.2 minutes of unavailable time.\u003C/span>\u003C/p>\u003Cp>\u003Cspan lang=\"EN-US\">\u003Cstrong>1.7 Monthly Service Fee\u003C/strong>\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">The eSignGlobal platform service is a paid model, and the monthly service fee refers to the total service fee actually consumed by you for a single eSignGlobal platform service within one service month, excluding any paid but unused portions. The monthly service fee does not include deductions such as credits, coupon or service fee reductions.\u003C/span>\u003C/p>\u003Cp>\u003Cspan lang=\"EN-US\">\u003Cstrong>1.8 Service Level Credits (SLC)\u003C/strong>\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">Service Level Credits (SLC) is a mechanism commonly found in service agreements to measure the service provider's fulfillment of service level commitments and to provide customers with certain compensation in case of non-compliance.\u003C/span>\u003C/p>\u003Cp>\u003Cspan lang=\"EN-US\">\u003Cstrong>2. Service Commitment\u003C/strong>\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">The eSignGlobal platform will make commercially reasonable efforts to maintain a monthly uptime of 99.9% (\"Service Commitment\"). If the eSignGlobal platform fails to meet the monthly uptime percentage in any monthly billing cycle, and your account is in good standing with no overdue payments, you will be eligible to receive Service Level Credits (\"SLC\") as specified below.\u003C/span>\u003C/p>\u003Cp>\u003Cspan style=\"font-family:DengXian;font-size:10.5pt;\">\u003Cspan lang=\"EN-US\">\u003Cstrong>3. Service Level Credits\u003C/strong>\u003C/span>\u003C/span>\u003Cbr>\u003Cspan style=\"font-family:DengXian;font-size:10.5pt;\">\u003Cspan lang=\"EN-US\">SLC is calculated based on the percentage of the basic subscription total fee (excluding one-time payments and usage fees) paid by the user for the affected service within the monthly billing cycle in which the service interruption first occurs, according to the following schedule:\u003C/span>\u003C/span>\u003C/p>\u003Cfigure class=\"table\" style=\"float:left;width:51.08%;\">\u003Ctable class=\"ck-table-resized\">\u003Ccolgroup>\u003Ccol style=\"width:53.76%;\">\u003Ccol style=\"width:46.24%;\">\u003C/colgroup>\u003Cthead>\u003Ctr>\u003Cth>\u003Cspan style=\"font-family:DengXian;font-size:10.5pt;\">\u003Cspan lang=\"EN-US\">Monthly Uptime Percentage\u003C/span>\u003C/span>\u003C/th>\u003Cth>\u003Cspan style=\"font-family:DengXian;font-size:10.5pt;\">\u003Cspan lang=\"EN-US\">Service Level Credits\u003C/span>\u003C/span>\u003C/th>\u003C/tr>\u003C/thead>\u003Ctbody>\u003Ctr>\u003Ctd>\u003Cspan style=\"font-family:DengXian;font-size:10.5pt;\">\u003Cspan lang=\"EN-US\">≥ 99.5% but < 99.9%\u003C/span>\u003C/span>\u003C/td>\u003Ctd>\u003Cspan style=\"font-family:DengXian;font-size:10.5pt;\">\u003Cspan lang=\"EN-US\">5% of the monthly fee\u003C/span>\u003C/span>\u003C/td>\u003C/tr>\u003Ctr>\u003Ctd>\u003Cspan style=\"font-family:DengXian;font-size:10.5pt;\">\u003Cspan lang=\"EN-US\">≥ 95.0% but < 99.5%\u003C/span>\u003C/span>\u003C/td>\u003Ctd>\u003Cspan style=\"font-family:DengXian;font-size:10.5pt;\">\u003Cspan lang=\"EN-US\">10% of the monthly fee\u003C/span>\u003C/span>\u003C/td>\u003C/tr>\u003Ctr>\u003Ctd>\u003Cspan style=\"font-family:DengXian;font-size:10.5pt;\">\u003Cspan lang=\"EN-US\">≥ 90.0% but < 95.0%\u003C/span>\u003C/span>\u003C/td>\u003Ctd>\u003Cspan style=\"font-family:DengXian;font-size:10.5pt;\">\u003Cspan lang=\"EN-US\">15% of the monthly fee\u003C/span>\u003C/span>\u003C/td>\u003C/tr>\u003Ctr>\u003Ctd>\u003Cspan style=\"font-family:DengXian;font-size:10.5pt;\">\u003Cspan lang=\"EN-US\">< 90.0%\u003C/span>\u003C/span>\u003C/td>\u003Ctd>\u003Cspan style=\"font-family:DengXian;font-size:10.5pt;\">\u003Cspan lang=\"EN-US\">25% of the monthly fee\u003C/span>\u003C/span>\u003C/td>\u003C/tr>\u003C/tbody>\u003C/table>\u003C/figure>\u003Cp> \u003C/p>\u003Cp> \u003C/p>\u003Cp> \u003C/p>\u003Cp> \u003C/p>\u003Cp> \u003C/p>\u003Cp> \u003C/p>\u003Cp> \u003C/p>\u003Cp>\u003Cspan lang=\"EN-US\">\u003Cstrong>Note:\u003C/strong>\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">\u003Cstrong>SLC will be used to offset the user's future service subscription fees payable. If the loss caused by any service unavailability is less than one hundred US dollars (USD 100), the user will not be eligible for SLC.\u003C/strong>\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">\u003Cstrong>For any unavailability, non-performance, or other failures of the services provided by the eSignGlobal platform, the user's sole remedy is to receive SLC according to the terms of this SLA.\u003C/strong>\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">\u003Cstrong>If eSignGlobal's review confirms that a service unavailability has occurred and the user is eligible for SLC, then eSignGlobal will issue the SLC to the user within one billing cycle after the SLC confirmation, and the user should provide the required information to eSignGlobal before the SLC is issued. If the user fails to submit and provide the required information, they will not be eligible for SLC.\u003C/strong>\u003C/span>\u003C/p>\u003Cp>\u003Cspan lang=\"EN-US\">\u003Cstrong>4. Exclusions\u003C/strong>\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">eSignGlobal is exempt from liability for service unavailability caused by the following reasons, and customers are not entitled to any Service Level Credits:\u003C/span>\u003C/p>\u003Cp>\u003Cspan lang=\"EN-US\">4.1 Scheduled system maintenance notifications by the eSignGlobal platform, including scaling, upgrades, and simulated fault drills.\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">4.2 Failures or configuration adjustments arising from networks or equipment outside of any eSignGlobal platform-owned devices.\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">4.3 Unavailable time for routine system maintenance.\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">4.4 Attacks or other improper actions on your application interface or data.\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">4.5 Data, passwords, and other confidential information loss or leakage due to your improper maintenance or confidentiality breaches.\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">4.6 Issues arising from your negligent authorization, incorrect operations, or your own equipment or third-party software and devices.\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">4.7 Errors caused by your failure to follow the eSignGlobal platform product usage documentation or recommendations.\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">4.8 Errors resulting from domain name blocking due to your content violations or other reasons.\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">4.9 Reduced availability caused by your unnotified massive traffic spikes without prior written notice to the eSignGlobal platform.\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">4.10 Service unavailability or non-compliance not caused by the eSignGlobal platform or its products.\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">4.11 Situations where eSignGlobal is exempt from liability or compensation as stipulated in relevant laws and regulations, agreements, rules, or separately published rules and instructions by the eSignGlobal platform.\u003C/span>\u003Cbr>\u003Cspan lang=\"EN-US\">4.12 If a single event leads to multiple unavailability periods, determined by the eSignGlobal platform's reasonable judgment, the customer is only entitled to receive SLC related to the maximum service level credits for the unavailable time.\u003C/span>\u003Cbr> \u003C/p>","eSignGlobal Platform Service Level Agreement","2025-03-27"]