Service CenterClose Workspace
eSign.AI provides super administrators with the ability to close workspaces. After deactivation, all data under the workspace will be permanently deleted and cannot be recovered.
Note:
Closing a workspace will:
- Permanently delete all data within the current workspace, including envelopes, certificates, templates, stamps, etc.
- Prevent access to the workspace
- Prevent continuation of the signing process
- Automatically cancel your current paid subscription
- Prevent continued use of OPENAPI
- eSign.AI recommends completing all pending signing processes and downloading all documents before deactivating the workspace. You can withdraw the deactivation request within 24 hours.
Close Workspace
-
Enter the workspace you wish to close. In the Settings - Space Information - Basic Information menu, find the workspace status bar and click [Close].
-
In the pop-up window, please carefully read the deactivation precautions. Before confirming deactivation, please carefully read the Workspace and Account Close Notice. Clicking [Close workspace] indicates that you have agreed to the Workspace and Account Close Notice.
-
After the super administrator verifies the email, click Confirm to successfully submit the close request.
-
All members under the workspace will receive an email notification, reminding users that the workspace will be deactivated after 24 hours.
Withdraw Workspace Close Request
-
Within 24 hours after submitting the deactivation, the super administrator can click [Withdraw] to withdraw the deactivation request.
-
After email verification, click [Confirm].
-
The workspace status changes to active, and the deactivation request is successfully withdrawn.
