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Customer onboarding: Banking, securities, fund, and insurance customers can submit onboarding application materials through an institution's online service portal and confirm them with an online signature. Onboarding can then be completed after identity verification and document review.
Customer Pain Points
Customer onboarding, lending, wealth management, and internal administration each require signatures after documents are submitted, reviewed, or a business decision is made. When customers, institution staff, and internal approvers are in different regions, onboarding forms, credit agreements, and risk disclosures can move back and forth, separating signature status from business records. eSign.AI provides e-KYC verification, electronic seals, signing evidence records, and document management, and can integrate with existing business systems so participants can complete confirmation and archiving online.
Use Cases
Financial services use cases include customer onboarding, loan financing, and wealth management, allowing participants to complete identity verification, document confirmation, and signing online.
Loan financing: Individual and corporate customers can complete identity verification, sign credit agreements, assess loan limits, and schedule loan services online. As needed, they can then visit a service location to confirm subsequent materials and sign loan financing agreements before completing electronic archiving and filing.
Wealth management: Customers purchasing funds and wealth management products can confirm and sign documents online, including product descriptions, agency sales agreements, and risk disclosure statements.
Key Features
Custom Signing Settings
Customize signing task settings based on business needs. Features such as bulk signing, scheduled signing, automatic signing, and signing at specified locations flexibly support the workflow requirements of different signing scenarios and documents.
e-KYC Identity Verification
Connect to trusted identity verification services in multiple countries, with support for identity document and holder verification and CA database matching. This helps verify the security and authenticity of signers' identities and reduce the risks of unauthorized signing and breaches of business agreements.
Standardized Template Settings
Enterprise users can centrally maintain contract and document templates for internal and external business through eSign.AI. These templates can then be used directly for subsequent agreement signing, helping standardize contract terms and signing requirements.
Customer Stories
Financial institutions have moved identity checks and agreement signing into their own apps and internal systems. Three lenders show what that changes for onboarding, lending, and payment onboarding.
Apanda Credit
Apanda Credit embedded loan agreement signing directly into its own app, so student borrowers review and sign online instead of leaving the journey. Hong Kong local data residency keeps the lending records inside the jurisdiction its licence requires, and the eSign.AI API integration ties signing into the lending workflow rather than routing users elsewhere.
KALE TECHNOLOGY
KALE TECHNOLOGY connected e-KYC identity verification and online signing inside its PAYLATER Malaysia app. Users submit information, verify identity, and sign installment financing agreements in one journey, lifting signing efficiency by 120% and cutting the signing cycle from 7 days to 1 day.
eftPay
eftPay moved merchant cooperation agreement signing online for nearly 40,000 merchants in Hong Kong and overseas. Template creation and online initiation cut repetitive configuration and manual distribution, and email and SMS notifications let merchants sign promptly so agreement confirmation to payment service activation runs as one loop.
Frequently Asked Questions
eSign.AI can be used for customer onboarding, lending, wealth management, and internal administration. Onboarding documents, credit agreements, lending contracts, product brochures, agency sales agreements, risk disclosures, and human resources and office administration documents can all be included in signing workflows.
